Description

We are looking for young and energetic candidates for our Chat Unit. The role requires identifying customers’ needs, resolving questions and complaints which may require research and investigation to reach a resolution through online support. The Online Chat Specialist is expected to provide exceptional customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved in both written and verbal format.

Job Description:

· Dealing online with International Customers on Chat.

· Engaging the clients by responding to and solving their queries.

· Educate the customers regarding the services and products offered.

· Timely follow up and resolve customer complaints within set TAT.

· Support customers by responding to inbound email and chat and phone support as needed.

· Provide customers with first contact resolution and create a low-effort customer experience.

· Identify critical customer service issues and report them.

· Maintain flexibility in department responsibilities.

· Review individual performance metric reports and action plans with supervisor to understand performance.

· Stay motivated, identify personal strengths and opportunities, and work with supervisor to develop career-enhancing skills.

Requirements:

· Excellent communication skills (Verbal, Written).

· Minimum typing speed of 35WPM with 90% accuracy.

· Fresh to 1 Year of experience in customer services, international call center, chat units.

· Intermediate / A-Levels / Business Graduate. Preference shall be given to candidates with O-Levels and A-Levels backgrounds.

· Must be a team player.

· Comfortable working in different shifts.

Contract length: 12 months

Job Types: Full-time, Contract

Salary: Rs35,000.00 - Rs55,000.00 per month

COVID-19 considerations:

The candidate must be fully vaccinated.

Ability to commute/relocate:

Karachi: Reliably commute or planning to relocate before starting work (Preferred)

Education:

Intermediate (Preferred)

Experience:

Chat support: 1 year (Preferred)

Language:

english (Preferred)

Shift availability:

Overnight Shift (Required)

Night Shift (Required)

Work Remotely:

No