Description
We are looking for fresh graduates who meet following criteria:
Job Description
Maintain and Log customer issues in online helpdesk portal.
Handle complaints, such as phone calls and emails
Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Identify Patterns by looking at the types of problems that reoccur, suggest what areas need improvement to avoid occurrence of same issues in future.
Follow communication procedures, guidelines and policies.
Go the extra mile to engage customers.
Reach out to customers and verify account information.
Work with customer service manager to ensure proper customer service is being delivered within timelines.
Contribute to team efforts by accomplishing related results as needed.
Qualification/Eligibility
A bachelor’s degree, preferably in Commerce/Computer Science.
Familiar with ERP systems and practices is a “Plus”
Customer orientation and ability to adapt/respond to different types of characters
Excellent verbal and written communication and presentation skills
Ability to multi-task, prioritize and manage time effectively.
Must be familiar with Microsoft Office.
Experience of having worked in IT industry would be a definite advantage.
We have an amazing team of 350+ individuals working on highly innovative enterprise projects & products. Our customer base includes fortune 5 retail and CPG companies, leading store chains, fast growth fintech and multiple Silicon Valley startups.
What makes Confiz stand out is our focus on processes and culture. Confiz is CMMi Level 3 and ISO 9001:2015 certified. We have a vibrant culture of learning via collaboration and making workplace fun.
People who work with us work with the cutting-edge technologies while contributing success to the company as well as to themselves. This is obviously above and beyond the usual stuff (excellent pay, medical benefits, frequent appraisals and bonuses).
To know more about Confiz Limited, visit: https://web.facebook.com/lifeatconfiz
